How MediVoice is giving healthcare professionals more time where it matters most

Published on 11 September 2025

MediVoice, a voice-to-documentation AI tool that captures clinical notes and conversations with patients, is easing the burden of paperwork and giving healthcare staff more time to focus on care.

In the middle of a busy ward at the National University Health System (NUHS), a nurse gently adjusts an elderly patient’s blanket and asks about his comfort. It is a small act of care, but one that matters — the kind of moment that builds trust and reassurance. 

Just a year ago, she might have been tied up typing notes into the computer instead. Today, MediVoice does that for her, giving her the freedom to focus on patient interaction.

Developed in-house, MediVoice is a home-grown artificial intelligence (AI) transcription software that listens, transcribes, and lightens the load of clinical documentation for healthcare professionals at NUHS.

“The gap we identified was clear. The burden of clinical documentation affects all healthcare professionals, whether you’re a nurse, doctor, or allied health worker,” said Dr Clara Ngoh, Assistant Group Chief Technology Officer, NUHS. “Ambient AI like MediVoice holds the promise of easing that burden, saving time, and allowing for more meaningful conversations with patients.”

Preliminary data shows that MediVoice saves about 13 minutes per consultation, which translates to nearly 27% of time saved. For nurses, particularly advanced practice nurses, the difference has been striking. 

Doctors in specialties such as psychiatry, psychological medicine, and oncology — where conversations are often long, sensitive, and complex — have also found MediVoice particularly useful.

“We’ve seen nursing transformed in some ways, especially in longer consults, where the time savings become even more evident. The value is also really clear in specialties that require deep, extended consults,” Dr Ngoh shared.

“In faster-paced settings where lab tests and results are heavily integrated, the impact may be smaller, but that’s the natural curve of adoption for any technology.” 

The rollout of MediVoice demanded more than just technological readiness; it also required a cultural shift within NUHS. Among the key concerns were patient privacy and consent, both of which were carefully addressed during implementation. 

“We’re in an age of digitalisation where the workforce is ready for change,” said Dr Ngoh. “The main concerns were about privacy and the need for consent. But with strong support from senior management and active ground-up involvement from teams like the Digital Think Tank at Ng Teng Fong General Hospital (NTFGH) and the Kent Ridge Office of Innovation at the National University Hospital (NUH), the implementation (of MediVoice) was smooth.”

According to Dr Ngoh, consent works much like it always has with medical notes — it is implied when patients come forward for care. “In the past, a doctor might jot notes on paper or type them into the electronic record. MediVoice does the same thing, only in a more modern way,” she elaborated.

What makes MediVoice especially exciting is not just what it does today, but how it can reshape work for the entire healthcare workforce, including administrative and ancillary staff.

“Manually taking minutes in meetings should really become a thing of the past,” Dr Ngoh said. “Technology should free our colleagues to focus on higher-value work, rather than labour-intensive typing or scheduling.”

In the future, Dr Ngoh expects routine tasks like transcribing meeting notes or booking appointments to be fully automated, allowing staff to focus on patient-facing responsibilities, service design, or supporting clinical teams in more strategic ways.

This vision ties in closely with NUHS’ Healthcare Workforce of the Future campaign, which seeks to redesign jobs, ignite passion, and enhance fulfilment across all levels of staff.

MediVoice has already been benchmarked against other similar local ambient AI tools such as Synapxe’s Tandem and OGP’s Scribe, and has demonstrated strong contextual accuracy in medical settings. 

While there are still some limitations — including transcript latency and the lack of integration with electronic medical records — Dr Ngoh remains optimistic about how the tool will evolve. With healthcare professionals overseas already using ambient AI to order lab tests and medications directly into the system, she believes it is only a matter of time before Singapore sees the same.

Looking ahead, Dr Ngoh envisions MediVoice moving beyond transcription to become a voice-driven AI agent — one that not only captures information, but also executes tasks and orchestrates workflows across both clinical and administrative domains.

“It’s not so much a dream anymore,” Dr Ngoh reflected. “It’s just a matter of when. We’re hopeful, because every step we take with MediVoice is a step towards a more human, more connected healthcare experience.”

In consultation with Dr Clara Ngoh, Assistant Group Chief Technology Officer, NUHS.